Order Cancellation Policy

1. When can I cancel my order?

You can cancel your order at any time as long as it hasn't shipped within 48 hours of confirmation. If your order has already shipped or more than 48 hours have passed, you will not be able to cancel it. However, don't worry, you can still contact us to request a return and refund after you receive your package. Please see our return and exchange policy for more details.

2. How do I cancel my order?

Canceling an order:

• Please contact our customer service via email or phone and provide your order number and proof of payment.
• We will process your request as soon as possible and notify you immediately after cancellation confirmation, while processing your refund.

3. What is the refund process?

After your return request is confirmed, we will process your refund within 1 to 5 business days. The refund will be returned through your original payment method (e.g., Visa, MasterCard). We strive to process refunds quickly, but please note that bank processing times may vary.

4. Contact Information

For any questions or assistance, please contact us:

Address: 279 Kaikea Street, Kihei, HI 96753, United States

Tel: +1 808-298-4939

Email: info@fitsit.shop

Service Hours: Monday - Friday: 9:00 AM - 6:00 PM Pacific Time (PT)