FAQ

1. How to place an order?

You can browse our website, select your favorite furniture, and then click "Add to Cart" to proceed to the checkout page. On this page, please fill in your shipping information, select your payment method, and confirm your order. After receiving payment, we will process your order and arrange shipment as soon as possible.

2. Can I cancel or change my order?

If your order has not been shipped within 48 hours, you can contact our customer service to cancel or change it. Once an order has been shipped, it cannot be changed or cancelled, but you can return it according to our return and exchange policy.

3. When will my order be delivered?

We usually process orders within 1 to 2 business days after confirmation. Delivery time is usually 5 to 8 business days. The specific time may vary depending on your region. After order confirmation, you can track your package using the provided tracking number.

4. What if my furniture is damaged or incomplete?

If you receive damaged furniture or missing parts, please contact our customer service immediately. We will provide you with a refund, exchange, or other suitable solutions. To expedite the processing of your issue, please provide photos of any damaged or missing parts.

5. Do you offer returns and exchanges?

Yes, we offer a 30-day return and exchange policy. Conditions include: the furniture is unused and in good condition, and has proof of purchase. Please see our return and exchange policy for more details.

6. What payment methods do you accept?

We accept a variety of payment methods, including Visa and MasterCard, to ensure the security of your transactions.

7. Do you provide installation services?

Most of our furniture requires self-assembly. You can easily assemble it by following the accompanying instructions. If you require professional installation services, please contact our customer service department for relevant options.

8. How to contact customer service?

For any questions or assistance, please contact our customer service department:

Address: 279 Kaikea Street, Kihei, HI 96753, United States

Tel: +1 808-298-4939

Email: info@fitsit.shop

Service Hours: Monday - Friday: 9:00 AM - 6:00 PM Pacific Time (PT)

9. Is your furniture environmentally friendly?

We are committed to providing high-quality, environmentally friendly furniture. Some products are made from sustainable materials and undergo rigorous quality control to meet European environmental standards. For any questions regarding the environmental impact of our products, please contact us for more information.

10. How do I track my order?

After your order is shipped, you will receive an email containing a tracking number. You can use this number to track your package status on the carrier's website. For any questions, you can also contact our customer service department.